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Terms and Conditions for Your tajacuan Account

These terms set out what you agree to when you open and use your tajacuan account — covering deposits through DANA, OVO, and GoPay, game access, withdrawals, and how we handle disputes.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules includedJurisdiction rules applyContact us to raise issues

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HOW WE MANAGE COMPLIANCE

How tajacuan Handles These Obligations

We run this platform with a clear internal process for applying these terms consistently. Account security, wallet verification, and data retention each have defined procedures — not just policies written on a page. Here is how each area works in practice.

Account Security

Every login uses OTP verification tied to your registered mobile number. We do not store raw credentials — your PIN and OTP are never visible to our team at any point.

Wallet Verification

When you withdraw, we match your DANA, OVO, or GoPay account name against the name on file. This single check prevents misdirected payouts and keeps your money moving to the right place.

Data Retention

We keep your account and transaction records for as long as your account is active plus the period required by applicable regulations. Once your account is closed, retention follows the legal minimum for the region.

Requesting Changes

To update your registered wallet, correct account details, or request full account closure, contact support via live chat or email with your account ID. We process verified requests as quickly as our checks allow.

REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account — including a wallet mismatch, a disputed transaction, or a request to close your account — our support team can help you work through it. Players in Depok and across Indonesia reach us through the channels below.

Live Chat Open the live chat window from your account dashboard. This is the quickest way to ask about a specific term, a transaction dispute, or an account access issue.

Email Support Send a detailed message to our support address for written record of your query. We respond to terms-related emails with a case reference so you can follow up easily.

Account Help Centre The help centre inside your account covers common terms questions — wallet rules, account closure steps, and what happens if your DANA or OVO deposit is flagged for review.

What These Terms Actually Cover

tajacuan Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing tajacuan and creating an account, you accept these terms in full. They apply to every action you take on the platform — loading your wallet, placing a wager on live tables like No Commission Baccarat or a crash round, requesting a withdrawal, or contacting

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support. Your account is personal and non-transferable; sharing access with another person violates these terms and may result in suspension. Deposits processed through DANA, OVO, or GoPay are subject to our payment-handling rules — once a deposit is confirmed on our system, it cannot be reversed
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by us at the point of gameplay. Withdrawals follow a verification step where we confirm your wallet matches the one used at deposit; this is a standard fraud-prevention measure, not a delay tactic. We may update these terms when our services change or when applicable regulations
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in supported regions require it. When we do, we will post the revised version here and note the update date at the top of this page. Continued use of your account after an update means you accept the new version. If you disagree with a change,
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the right move is to stop using the account and contact our support team to close it properly. These terms are governed by the rules of the jurisdiction in which we operate and apply only where local law permits access to this platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our terms work. If yours is not here, live chat is the fastest route to a direct answer.

No. Your deposit wallet must match the name on your tajacuan account. Using another person's DANA or OVO account breaches these terms and may trigger a withdrawal block.

Stop using your account and contact support to close it before the update takes effect. Continued use after the update date means you accept the revised terms in full.

Send a data request via email with your account ID. We will compile your transaction history and account records and return them within the timeframe required by applicable regional rules.

In cases of suspected fraud, shared account access, or a matched flag on wallet verification, we may suspend access immediately. We will notify you and explain the next steps via your registered contact.

Access to tajacuan is available where local law in your region permits it. We do not make region-by-region legal determinations — eligibility is your responsibility to confirm under applicable local rules.

We do not publish a fixed time because verification length depends on the check outcome. Once your GoPay account name clears our wallet-matching step, the withdrawal moves to processing without further manual review.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your tajacuan Account

How tajacuan Handles These Obligations

Account Security

Wallet Verification

Data Retention

Requesting Changes

How to Contact Us About These Terms

Frequently Asked Questions About Our Terms

01 Can I use someone else's DANA or OVO account to deposit?

02 What happens if I disagree with a terms update?

03 How do I request a copy of my account data?

04 Can my account be suspended without warning?

05 Does platform access depend on where I live in Indonesia?

06 How long does the GoPay withdrawal verification step take?

Terms & Conditions

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