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How tajacuan Handles Your Personal Data

We collect only what we need to run your account, process your DANA, OVO and GoPay transactions, and keep your wallet secure. This page explains exactly what we collect, how we use it, and what rights you hold over your own information.

Account data kept secureDANA, OVO, GoPay transaction privacyYour right to access your dataClear data retention rulesContact us to request changes
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tajacuan How tajacuan Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply consistent data handling practices across every part of the platform — from the moment you top up via GoPay to the point where a withdrawal clears back to your OVO wallet. Here is how each area works in practice.

Wallet and Payment Data

Transaction details from DANA, OVO and GoPay are encrypted in transit. We store only the reference data needed to verify your withdrawal — not your full e-wallet credentials.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby view. You can clear or block these in your browser without losing your account access.

Account Security and Login

Login events are logged with device and IP data. If an unusual login is detected, we flag it and may prompt an OTP verification step before allowing account access to continue.

Data Retention and Deletion

We keep your account data while your account is active. Once you request deletion and your account is closed, we remove personal data subject to any retention period required by applicable rules.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove your personal data, our support team can process that request directly. Use any of the channels below and quote your registered account ID so we can locate your records without delay.

Live Chat Open the chat widget inside your account dashboard. Available for privacy requests, data corrections and wallet verification queries during active support hours.
Email Support Send your data request to our support email. Include your account ID and the specific action you need — access, correction or deletion — so we can respond accurately.
In-App Request Form Find the Privacy Request form under Account Settings on mobile or desktop. Submit it directly and we will confirm receipt and next steps within the stated response window.

Common Questions About Your Privacy on tajacuan

These are the questions we hear most when it comes to data, account privacy and your rights. Each answer reflects how we actually handle these situations on the platform.

We collect your registration details, contact information, and the e-wallet identifier linked to DANA, OVO or GoPay. We also log session activity and device data for security purposes.

Yes. Submit a data access request via the Privacy Request form in Account Settings or through our support email. Quote your account ID so we can locate your records and respond accurately.

We share data only with payment processors handling your DANA, OVO or GoPay transactions, and with fraud-detection partners. We do not sell your personal information to any outside party.

Your data is retained while your account remains active. After you close your account and request deletion, we remove personal data except where local regulations require a minimum retention period.

Use the live chat, support email or the in-app Privacy Request form. Specify whether you want a correction or full deletion, and include your account ID so the request is processed without delay.

Session cookies are needed to keep you logged in. Preference cookies improve your lobby experience but can be blocked via browser settings without losing access to your account or game history.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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